Mysexytoys / Adultstore

Located within the Eton Business Park on Derby Road, Mysexytoys / Adultstore presents a complex picture for potential customers. It operates as a physical storefront for an online business that claims over two decades of experience in the adult industry. This establishment aims to cater to a wide audience, offering a variety of products that extend beyond adult novelties to include vape liquids and supplies. However, customer experiences paint a deeply divided portrait of the business, highlighting significant issues with reliability and service that contrast sharply with reports of positive interactions.

A Dual Identity: Vapes and Adult Products

One of the first things to note about this business is its hybrid nature. While its name clearly indicates a focus on sex toys, customer feedback reveals it also functions as a vape shop. This dual offering could be a convenient one-stop-shop for some, but it has also led to confusion. One negative review, for example, came from a customer specifically seeking a "proper head shop" who was disappointed with the lack of specialised smoking apparatus like dab rigs. This suggests that while they stock vape liquids, their primary focus remains on adult products, and those seeking a dedicated tobacconist or specialist vape store might be better served elsewhere.

The In-Store Experience: A Mixed Bag

For a business that encourages customers to "pop along to our Burton upon Trent store to meet our friendly team", the reality of that experience seems to vary dramatically. There are positive accounts praising the shop for its great service and helpful, friendly staff. One customer was pleased with their purchase of both vape liquids and adult items, commending it as a "great shop". This indicates that when the store is accessible and staff are engaged, the potential for a satisfactory shopping experience exists.

Conversely, a significant portion of the feedback points to severe operational inconsistencies. The most prominent complaint revolves around the shop's opening hours. Multiple would-be customers have reported finding the store closed during its stated operating times. One review from a local resident, who lives just two minutes away, expressed frustration at repeatedly passing the shop only to find it shut, forcing them to take their business to another vape shop in town. Another scathing review highlights that the Google business listing details are often wrong, with the owners seemingly opening "for a few hours whenever they feel like it." This unreliability is a major drawback for any retail business, creating immense frustration and driving potential sales to competitors.

Customer Service: Contradictory Accounts

The disparity in customer experiences extends to the quality of service. While some visitors have found the staff to be welcoming and helpful, others have had entirely different encounters. The most critical review describes the business's response to customer feedback as "arrogant and contraire," a serious accusation that suggests a dismissive attitude towards customer concerns. This alleged arrogance, combined with the unpredictable hours, contributed to that particular customer's decision to gladly take their business elsewhere.

This suggests a potential lack of consistent management or staffing, where the quality of a visit is highly dependent on who is working that day and whether the store is even open as advertised. For those considering purchasing more intimate items like vibrators, dildos, or BDSM gear, a welcoming and professional environment is crucial. The risk of encountering an arrogant attitude or a closed door could deter many from making the trip.

Product Range and Availability

The business's website boasts a large inventory, claiming to stock over 3,500 "relationship enhancing products". This extensive range supposedly covers everything from familiar favourites to more "exotic" and specialist lines, including a wide selection of adult novelties and sexy lingerie. The online side of the business promises discreet packaging and secure ordering, which are standard and essential features for any reputable sex shop. They also offer a Click & Collect service, which could be a convenient option if the physical store's reliability were not in question. The mixed identity as a vape shop adds another layer, but as noted, the depth of this part of their inventory has been questioned by at least one visitor.

Location and Accessibility

Mysexytoys / Adultstore is situated in Unit 6 of the Eton Business Park. This location, off the main high street, could offer a degree of privacy and discretion that many customers might appreciate when shopping for adult products. However, a business park setting also means it is a destination store; customers must make a specific trip to visit, rather than passing by during a routine shopping excursion. This makes the issue of inconsistent opening hours even more damaging. A customer who travels specifically to the business park only to find the shop unexpectedly closed is unlikely to attempt a second visit. The provided phone number, 01283 569274, is presented as a way to check before visiting, and one positive review explicitly suggests calling ahead, but this places an extra burden on the customer that shouldn't be necessary.

Final Assessment

Mysexytoys / Adultstore is a business with clear potential but is hampered by significant and fundamental flaws in its physical retail operation. The promise of a wide range of adult toys and a friendly team is appealing. However, the recurring and frequently cited problem of unpredictable opening hours is a critical failure. For potential customers, particularly those new to purchasing such items, reliability and a professional, welcoming atmosphere are paramount. The negative reviews concerning arrogant responses and the sheer frustration of wasted journeys cannot be ignored.

while the online store may be a viable option, the physical shop in Burton-on-Trent represents a gamble. There is a chance of a positive experience with helpful staff and a good product selection. However, there is an equally strong, if not stronger, chance of arriving at a closed and unresponsive storefront. Prospective visitors are strongly advised to call ahead to confirm the shop is open before making the journey to avoid disappointment.