New Look

Situated on Dockhead Street, the New Look branch in Saltcoats serves as a local hub for high street fashion. As a well-established fashion retailer, it provides a range of clothing and footwear primarily aimed at women, men, and teenagers. The store's core offering revolves around providing trend-led pieces at an accessible price point, which is officially rated as highly affordable. It caters to a diverse customer base by including dedicated sections for plus-size fashion and maternity wear, ensuring a more inclusive shopping environment than some smaller high street stores might offer.

Customer Service: A Tale of Two Experiences

Feedback regarding the staff and service at this particular New Look is notably polarised, suggesting that a customer's experience can vary significantly depending on the day and the individuals on duty. On one hand, there are glowing reports of exceptional service. One customer specifically highlighted a staff member named Freya for going above and beyond. This employee was praised for her proactive and helpful attitude, offering to search for an item online without being prompted—a level of service that exceeded expectations and left a lasting positive impression. This, coupled with comments about welcoming, cheery, and chatty staff, paints a picture of a potentially very pleasant and supportive shopping atmosphere.

However, this positive portrayal is contrasted sharply by other customer accounts. One particularly concerning review details a negative interaction with a staff member regarding the store's policy on email receipts. The customer reported feeling intimidated by an employee who allegedly adopted a "threatening tone" when insisting on an email address for a receipt, stating a paper copy would be provided "this time only". This experience was described as shocking and upsetting, raising valid concerns about staff training on customer communication and flexibility, especially for individuals who may be older or do not have an email address. Further reviews echo this inconsistency, with one customer summarising the situation as "Some staff friendly, others not so much." This suggests a lack of uniformity in the customer service standards applied across the team.

Product Selection and Sizing Concerns

When it comes to the products themselves, the feedback is also mixed. Many customers express satisfaction with the items available. Patrons have noted their love for the fit of the clothes, mentioning purchases of tops and playsuits that garnered compliments, positioning the store as a favourite destination for stylish finds. The availability of specific basics, such as cami tops in pretty colours and ribbed designs, is also appreciated, as are the accessories like earrings. This indicates that for many, the store successfully delivers on its promise of fashionable and appealing women's clothing.

Despite this, a significant issue raised by shoppers is inconsistent sizing, a common frustration in the world of fast fashion. One detailed account describes a pair of mom jeans being "way too small," to the point where they could not be fastened, despite being purchased in the customer's usual size. While the quality of the jeans was deemed good, the sizing discrepancy was a major disappointment. This is a critical point of feedback for a clothing retailer, as it can erode customer trust and lead to the inconvenience of returns. Potential shoppers, particularly those buying fitted items like jeans, should perhaps be prepared to try items on in-store rather than relying on standard sizing.

Practical Information for Shoppers

For those planning a visit, this high street shop is located at 73 Dockhead Street, Saltcoats, KA21 5ED. The store maintains consistent opening hours throughout the week, making it accessible for most shoppers.

• Monday to Friday: 9:30 AM – 5:00 PM
• Saturday: 9:00 AM – 5:00 PM
• Sunday: 12:00 PM – 4:00 PM

In addition to its physical presence, the business offers a delivery service, allowing customers to access its range of affordable fashion from home. The product lines include women's clothing, men's fashion, and a selection for the teen clothing market, alongside a variety of shoes and accessories. the New Look in Saltcoats presents a convenient option for accessing current fashion trends without a hefty price tag. While the product range is generally well-received, prospective customers should be mindful of the potential for inconsistent sizing and a variable customer service experience that ranges from exceptionally helpful to disappointingly poor.