Novel Events

Based in Kettering, Novel Events has established a formidable reputation within the UK's event hire industry. This isn't a business you simply walk into; its location at a trade park on Baron Avenue points to a company geared towards logistics and delivery, dispatching a vast array of entertainment equipment across the country. Customer feedback consistently paints a picture of a highly professional and reliable operation, catering to a wide spectrum of events, from corporate functions and brand activations to private parties and community gatherings. With an impressive near-perfect online rating aggregated from over a hundred reviews, the consensus is overwhelmingly positive, yet any potential customer should consider both the strengths and potential limitations of the service.

The Hallmarks of a Premier Service

The most prominent theme emerging from customer experiences is the exceptional level of professionalism and organisation. Event planners, whether seasoned corporate professionals or individuals organising a one-off party, will find reassurance in reports of seamless processes from the first enquiry to the final pack-down. Communication is frequently described as swift and efficient, with the booking team, often mentioning a certain Jason, being praised for timely, informative responses that simplify the planning stages. This reliability is a cornerstone of their service, with numerous clients highlighting the company's ability to handle complex logistics, last-minute requests, and even branding tweaks without fuss.

On the day of the event, this professionalism extends to the operational staff. Punctuality is a given, according to reviews, with teams arriving on time and setting up equipment quickly and efficiently, even in busy environments. Staff members are consistently described as friendly, helpful, and engaging. One operator, Joe, is mentioned by name in multiple reviews for being fantastic with guests, ensuring everyone has a fun and safe time. This is particularly noted in relation to interactive items like rodeo bull hire, where staff members not only manage the equipment but actively contribute to the positive atmosphere, offering a good sense of humour and even helping guests mount the bull safely. This focus on guest experience demonstrates a service that goes beyond simple equipment drop-off.

Diverse and Engaging Equipment Roster

Novel Events offers a broad catalogue of entertainment options designed to cater to almost any theme or audience. Their inventory covers everything from traditional funfair stalls to modern electronic games. For those seeking high-energy, competitive fun, the company provides items like giant Scalextric sets, which are lauded for being extremely well-organised and run by staff who provide entertaining running commentary. Other popular choices for corporate entertainment include Batak Pro reaction games, laser clay pigeon shooting, and various sports simulators.

The company also excels in providing equipment for themed events. Their Wild West package, featuring the aforementioned rodeo bull, is a clear favourite. Seasonal variations, such as a 'rodeo reindeer' for Christmas parties, show a creative and adaptable approach. Furthermore, they are a key supplier for brand activation events, providing interactive challenges like pedal-to-power smoothie bikes. Clients in this sector report that Novel Events not only delivers the hardware but can also provide all the necessary stock, such as fresh fruit and ice, making for a truly comprehensive service that helps brand events run smoothly and successfully.

Potential Considerations and Drawbacks

Despite the overwhelmingly positive feedback, a balanced view requires considering potential downsides. The business model, operating from a trade park unit, means there is no public-facing showroom for potential clients to browse equipment. While their website is comprehensive, those who prefer to see and touch equipment before hiring might find this a limitation. Arranging a viewing might be possible, but it’s not the primary mode of business.

Another point to consider is the condition of the equipment. While the vast majority of reviews are glowing, isolated reports have mentioned minor aesthetic wear and tear on certain items. This is perhaps inevitable in the rental industry, and to the company's credit, feedback also suggests that when any operational issues or delays do occur, the team is quick and effective in resolving them. However, for clients where pristine visual presentation is paramount, it may be worth discussing the specific condition of chosen items during the booking process.

Finally, the sheer breadth of their inventory could be viewed from two perspectives. On one hand, it makes Novel Events a convenient one-stop-shop for party equipment hire. On the other, some clients may question whether a company with such a wide range can maintain specialist-level quality across every single item compared to a provider who, for example, only hires out racing simulators. The evidence from customer reviews strongly suggests they do maintain high standards, but it remains a logical consideration for those hiring highly specialised equipment for a flagship event.

Final Assessment for Prospective Clients

For anyone planning an event in the UK, Novel Events presents itself as a robust, reliable, and highly-praised option. The consistent positive feedback focusing on staff professionalism, excellent communication, and punctuality should put the minds of anxious event planners at ease. Their extensive range of exhibition stand games, funfair attractions, and interactive challenges is a major asset, allowing for a great degree of customisation for any party, corporate fun day, or promotional event. While the lack of a physical showroom and the potential for minor wear on high-turnover equipment are valid points to keep in mind, they appear to be minor issues in the face of a service record that is otherwise exemplary. The company's ability to not just provide equipment, but to contribute positively to the event's atmosphere through its staff, is what seems to truly set it apart.