Simply Pleasure

Simply Pleasure, located at 25 Narborough Road, stakes its claim as a significant presence in Leicester's adult retail market. Operating seven days a week with extensive hours and backed by a 24-hour online store, it provides considerable access for its customers. The business is part of the larger, award-winning ABS Group, which has a history stretching back over 40 years and began its journey in Leicester. This particular branch is described as the largest adult store in the East Midlands, boasting a surprisingly deep interior despite its modest storefront. This heritage and scale suggest a level of professionalism and product range that sets certain expectations for potential visitors.

Staff Interaction and Customer Service

The in-store experience, particularly staff interaction, is a frequently discussed topic among customers and appears to be the most polarising aspect of the business. Many patrons describe the staff in glowing terms: "friendly," "pleasant," "well-informed," and "approachable." For some, especially those who may feel anxious entering a sex shop for the first time, this proactive and non-judgemental manner is a significant asset. One customer noted feeling comfortable within minutes of entering, thanks to the staff's welcoming approach, which was a key factor in their positive experience. This supportive atmosphere is a clear strength, making the shop accessible to newcomers and regulars alike.

However, this hands-on customer service style is not universally praised. Other feedback suggests that the same behaviour can be perceived as "pushy." One reviewer, while personally untroubled by it, offered a warning to more reserved individuals that staff tend to stay with you constantly. A more critical review frames this as staff who "can’t wait to sell you stuff," implying a high-pressure sales environment where advice might be geared more towards making a sale than meeting the customer's actual needs. This suggests a potential inconsistency in the sales approach, or perhaps a style that is highly effective for some customers but alienating for others who prefer to browse independently. It presents a notable point of consideration for anyone planning a visit: be prepared for an interactive and guided shopping experience.

Product Selection and Variety

A consistent point of praise for Simply Pleasure is its extensive and varied stock. The shop is described as "well-stocked with items to please everyone's requirements." This is particularly highlighted in its selection of sex toys for men, with one customer pointing out that it offers a much greater variety than mainstream competitors like Ann Summers. This focus on a diverse inventory is a major draw, positioning the store as a comprehensive destination for adult toys and other goods. The range includes not just toys, but also DVDs, underwear, hosiery, and a wide selection of lingerie.

The store's website and affiliations confirm it stocks a wide array of well-known brands, from Doc Johnson and Satisfyer to Bathmate and Oxballs, alongside exclusive and newer brands. This commitment to variety ensures a broad selection of adult novelties, catering to different tastes and budgets. Whether a customer is looking for entry-level vibrators and dildos or more specific items like BDSM gear or high-end couples toys, the inventory appears well-equipped to meet those demands. The physical store is also noted for having special offers, such as 3-for-2 deals, which can add significant value for those making multiple purchases.

Pricing and Product Quality Concerns

While the product range is lauded, opinions on pricing and quality are decidedly mixed. Some customers feel the prices are reasonable, especially when taking advantage of in-store offers. However, a recurring criticism is that items can be overpriced. One review states that some products are "a bit on the high side," a relatively mild observation. A much stronger critique comes from another customer who claims items are "very over priced" and that the staff will "tell you anything for a sale."

This negative feedback extends specifically to the quality of clothing and outfits. The same reviewer described the outfits as being of poor quality with "ridiculous" size descriptions. This is a significant concern for potential buyers of lingerie or fetish wear, suggesting that while the range of adult toys may be a strong point, clothing items might warrant more careful inspection before purchase. This disparity in feedback suggests that customers may have a very different experience depending on what they are shopping for. Those purchasing branded toys from reputable manufacturers may feel they are getting good value, whilst those buying clothing or unbranded items may feel the price does not reflect the quality.

Atmosphere and Accessibility

The general atmosphere of the shop is frequently described as positive, with terms like "great atmosphere" and a "friendly fun atmosphere" used by satisfied customers. The non-judgemental attitude of the staff contributes significantly to this, creating a space where people can shop without feeling self-conscious. The store itself is wheelchair accessible and conveniently located on Narborough Road, making it physically accessible to a wide range of customers.

For those who prefer not to shop in person, Simply Pleasure maintains a robust online presence. The website offers their full range of products with the promise of discreet shipping, a crucial service in this retail sector. The online store operates 24/7, providing a convenient alternative for those who value privacy or are unable to visit the physical location during its opening hours (10:00 AM to 7:00 PM Monday to Saturday, and 10:00 AM to 4:00 PM on Sundays).

Final Assessment

Simply Pleasure in Leicester presents itself as a comprehensive and well-established sex shop with deep roots in the city. Its greatest strengths are its vast and diverse product range, particularly for male toys, and an in-store atmosphere that many find welcoming and supportive. The staff are knowledgeable and eager to help, which is a significant benefit for customers seeking advice.

However, potential customers should be aware of the notable downsides highlighted in customer feedback. The proactive sales approach can be interpreted as overly pushy, and there are credible concerns about items being overpriced, particularly regarding the quality and sizing of clothing. Ultimately, Simply Pleasure appears to be a strong choice for those seeking a wide selection of adult toys and who appreciate an interactive, staff-guided shopping experience. Those who are more price-sensitive, are specifically shopping for outfits, or who prefer to browse without assistance may want to weigh these factors more carefully before visiting.